Question 1

Do you replace our core?

Accepted Answer

Only when it earns it. Most engagements start with the integrations and workflows around the core, then migrate portfolios in slices with dual-run and reconciliation. A big-bang replacement is a last resort, not a default.

Question 2

We have three IT people. Is this sized for us?

Accepted Answer

Lean teams are the norm in credit unions, not an exception. We work alongside your people rather than around them, and every engagement leaves documentation, runbooks and knowledge behind.

Question 3

Are you a vendor or a consultant?

Accepted Answer

Neither, exactly. We scope and implement with the same team — strategy that stops at the deck, and code with nobody accountable for it, are both failures we avoid by design.

Question 4

How does an engagement start?

Accepted Answer

Short discovery to map systems, constraints and the first slice worth shipping, then a scoped first phase you can stop after — before any long commitment.

Question 5

How much does a core conversion cost a credit union?

Accepted Answer

It depends on portfolio count, integration surface and how much dual-run overlap you need — which is why we size it in discovery rather than quoting a number off a deck. What we can commit to: staged conversion costs far less than a big-bang replacement, and each slice is scoped to fit an annual budget.

Question 6

Will members feel the cutover?

Accepted Answer

The point of dual-run and per-slice cutover is that they don't. Reconciliation runs ahead of every slice, and we cut over the portfolios that are ready rather than freezing the whole book for one weekend.